What you read as courtesy this morning was a position being taken. On 27 August, I teach you how to read it. The Unwritten Room. Live. Reserve your place

The Story
In Kuwait City, an investor returned to find that an associate had held three client relationships steadily through his absence. In his first call with each client, he named her, briefly and specifically, and described what she had managed. Two of the three asked that she stay involved. She had not asked him to say anything. He had not told her he would.

Cultural Principle
In Gulf professional culture, credit given without being requested carries particular weight. Naming the person who held a relationship in your absence confirms your own standing as much as it establishes theirs.

Takeaway
On your return, tell your clients who held their matters while you were away, and be specific. It costs you nothing, it builds a colleague's standing, and it tells the client something about how you work.

With insight,
Taqua